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Quality Control Specialist


belton, usa,

Job description

Position Details

Job order - J0622-1698 - Permanent Full Time


Quality Control Specialist


Business Analysis (functional and technical)


Belton, Texas, United States

Job Description

Quality Control Specialist

Position Description
**This position is remote but you must be willing to come to the office when needed.**

CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Quality Control Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available for both the affordable housing industry and general business skills.

The Quality Control (QC) Specialist is responsible for monitoring the performance and quality control activities of the Case Management team to ensure timely and accurate completion of specified administrative activities under HUD’s Housing Choice Voucher Program (HCVP). The QC Specialist performs and manages cyclical and concurrent quality control reviews for all scheduled HCVP administrative activities and unscheduled analysis requested by the Manager, Supervisors, Deputy Director, and Director. The Quality Control Specialist works closely with the Case Management Team to ensure compliance pursuant to HUD Policy Regulations, Guidelines, Handbooks, Notices, Memorandum of Understanding, Scope of Work, HCVP Administrative Plans, and Business Process Policy and Procedure Manuals.

Your future duties and responsibilities
Performing quality review checks on completed processes within the HCV administrative activities to ensure Housing Specialists have properly selected applicants, determined eligibility, collected proper documents and verification, issued vouchers appropriately, accurately completed income and rent calculations, completed proper leasing and contracting activities associated with the assigned case. Specific duties include but are not limited to:

• Audit Housing Specialists’ processing activities, as defined in the Quality Assurance Control Plan, to ensure that tasks were completed in compliance with established rules and regulations.
• Schedule, maintain and provide auditing records/reports for all activities reviewed.
• Collaborates with the training team to provide support to new and existing Housing Specialists.
• Provide sample documents, error and issue trends to develop training sessions for members.
• Effectively escalate and communicate questions and concerns to the Housing Manager and Supervisors in order to gain clarification or identify areas where further training is needed to ensure all departments have the tools and information needed to complete HCV processing.
• Maintain Quality Control Plan and Quality Control Operation Manuals
• Ensure Policy and Procedure Manuals are in compliance and updated when changes are implemented
• Participate in staff meetings to provide continual education of policy and procedure.
• Participate in client, landlord and HUD meetings as requested.
• Participate in weekly, monthly, quarterly operational meetings.
• Review Policy Issues Log and update quality assurance protocols as required.
• Prepare and provide accurate and timely weekly, monthly and quarterly Compliance Assessment Prepare and provide reports based on Quality Assurance Analysis.

Required qualifications to be successful in this role
• Associate’s Degree (Bachelor’s degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field.
• Three years of experience in the affordable housing industry preferred.
• Extensive knowledge of data analysis tools and techniques required.
• Working knowledge of Microsoft Office applications software.
• Broad knowledge of federal, state, and local statutes, policies, and regulations as it relates to the HCVP operations.
• Must obtain Certified HCVP Specialist within one year of employment.
• Possess outstanding knowledge of HUD Policy Regulations, Guidelines, Handbooks, Notices, Memorandum of Understanding, Scope of Work, HCV Administrative Plans, and CGI Policy and Procedures and Compliance Requirements.

Ability to: interpret the meaning of financial and operational records and documents; gather and classify information and prepare meaningful, concise, and accurate reports and charts; coordinate work activities; make independent decisions; require minimal supervisory support; perform assigned tasks timely and accurately; identify and communicate any areas requiring improvement and work closely with case management team to work towards resolution; communicate and share ideas clearly, concisely and effectively, both orally and in writing; establish and maintain effective working relationship with CGI members and clients; deal effectively with situations requiring tact and diplomacy. Must have strong computer skills and be able to enter data in multiple electronic information systems.



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