Jobs in usa

Curriculum Developer, Enterprise Support (TFO-AMER)

Amazon

usa,

Job description

DESCRIPTION

Job summary
Who We Are:
Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.

We have a team of talented engineers located in multiple locations around the world, and are growing rapidly. We provide learning products and training solutions that enable our talented Technical Account Managers (TAM) deliver services included for Enterprise Support customers.

Job Description:
AWS Enterprise Support has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a Curriculum Developer, you will be responsible for analyzing, designing and developing high quality training content for technical and non-technical learning programs for AWS Enterprise Support’s global sites.

This role focuses on instructional design, curriculum development, and program management. This is not a training delivery role as it does not involve regular classroom delivery of training. You will play a significant role in the training and development of a successful and effective global support team.

·  Collaborate effectively with AWS Enterprise Support subject matter experts (SMEs), and managers on the AWS Enterprise Support team to provide consulting, develop, and technical training content as well as non-technical curriculum
·  Use project management tools and skills to manage medium to large scale content development projects
·  Design and develop learning solutions and programs applying adult learning principles and systematic instructional design to create learning content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content).
·  Contribute to the development and implementation of new learning models and content design templates.
·  Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts.
·  Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia based assets.
·  Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning.
·  Coach and mentor junior developers in use of tools and instructional design methodologies.
The ideal candidate will be passionate about the growth and success of AWS Enterprise Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions. They will also have the following attributes and qualifications:

·  Demonstrated experience designing and developing training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
·  Ability to apply adult learning principles and incorporate this into curriculum design and development Amazon is an Equal Opportunity-Affirmative Action Employer – Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy/eu ) to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

·  3+ years experience in program or project management
·  Experience using data and metrics to drive improvements
·  Experience working cross functionally with tech and non-tech teams

·  Experience using e-learning software (Articulate, Captivate, or similar), Cornerstone LMS (or similar)
·  Experience using video editing tools (Final Cut, Adobe Premier, After Effects, Camtasia or similar)
·  Experience with technical customer service organizations.

PREFERRED QUALIFICATIONS

·  5 or more years of experience in a curriculum development role or similar.
·  An undergraduate degree in communication, education, design, or related field (or a technical field).
·  Demonstrated ability to manage medium to large scale programs while work cross-functionally with multiple teams and stakeholders in IT environment. Gathers requirements from stakeholders to create and innovate multiple concurrent medium to large learning projects.
·  Familiarity with SCORM, online learning, learning technology, instructional, graphic, and/or web design or development skills.
·  Experience using metric for leading needs analyses and learning strategy development activities to improve individual and organizational performance through learning.
·  Experience developing and supporting training for technical/IT and account management related positions
·  Some travel required (10-25%).
·  Portfolio and/or eLearning sample are required at interview.
·  Working understanding of web and media design tools (Adobe Creative Cloud, HTML, CSS)
·  Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.
·  Strong program manager with excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, and develop, and manage technical IT (information technology) content projects.
·  Experience on leading projects for an entire group or department, or a major piece of a larger cross company product or project.
·  Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The pay range for this position in Colorado is $ 74,200- 129,800 yr.; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.